Careers

Network Technician

Responsibilities:

• Oversee the installation of operating systems, network systems, software, and hardware
• Create new user accounts in Active directory / exchange / office 365 etc.
• Perform customer PC migrations, migrate all files and settings, software, etc. from old machine to new
• Install and configure Watchguard SMB firewalls, network switches and wireless access points
• Troubleshoot VPN issues with remote clients
• Perform various desktop support troubleshooting tasks
• Troubleshoot various customer line of business software with assistance of vendor support
• Install and troubleshoot VOIP phone systems
• Monitor system operations to detect potential problems
• Provide technical support to customers via E-Mail on the phone, using remote software, and on site
• Work with Labtech Software (now ConnectWise Automate) to monitor and manage client networks
• Produce and update customer network documentation and diagrams using IT Glue and Lucidchart
• Participate in after-hours 24 on call support rotations and be available by email after hours

Qualifications:

• Previous experience providing customer support in Information Technology
• Network+ or strong knowledge of networking, hardware, and software
• MCTS, MCSA or experience with Windows Desktop and Server administration, DHCP, Active Directory, DNS, Microsoft Exchange, Microsoft SQL/ Office 365, Mac OS is a plus
• Experience with network printer setup and troubleshooting
• Experience maintaining Backups and Disaster Recovery
• Knowledge and experience with cybersecurity best practices including experience with virus removal using common AV packages
• Strong troubleshooting and critical thinking skills
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong interpersonal skills
• Clean driving record

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